Emily Strange
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Trick
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Emily the Strange 11 Oz. Heat Sensitive Mug |
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Emily the Strange $10.26 Description not available. |
Competitive Edge in Small Business
Competitive edge in business is not always a matter of your budget. A while back, I’ve met a distressed small business owner whose beauty salon was about to go under. She was exhausted, sad and about to give up. During the initial consultation she told me that her business was quite successful until she’s had a baby. Needless to say, she was delighted to be a mother but it never occurred to her that her much wanted baby might cause the demise of her business.
Even though I am an experienced marketing profession, I’ve never heard of babies ruining business. I asked her for more details. What has changed so dramatically since the baby has arrived? She explained that the main change was to her schedule. She was free from her baby duties only after her husband returned from work. During her regular business hours she was not available for business; most of her time and attention during business hours went to the baby. It meant that her loyal customers were coming to a salon which was either closed or attended by unfamiliar stylists. A crisis was looming. Old customers were moving on to other salons; new customers wouldn’t go back to a salon devoid of personality.
The poor sole proprietor realized that she’s forced to make a choice between her baby and her salon. She was tired from not sleeping, looked bad, was worried sick and didn’t project the image one would expect from a beauty professional. I knew that the situation called for a creative solution and that’s when my creative marketing skills came into play. I asked her whether she believes that she is the only woman with a new baby and a strange schedule. Could it be that there are other new mothers out there who live by a similar schedule? Could there be working mothers out there who work, prepare dinners for their families and first then have a little time for themselves? My question took her by surprise. After some back and forth, she came to believe that it is likely that her schedule may be shared by other women. Since women were her primary customers then perhaps they would come to the salon after 7 PM not as a courtesy to her but for outright selfish reasons.
We managed to turn her weakness - and let’s face it: uniqueness! - into her small business’ competitive edge: we developed a brand to emphasize it and I publicized it to the hilt. The unusual concept was found interesting even by major media outlets that picked up our press releases. Old customers were invited back by phone and direct mail. Prospective customers learned about this one of a kind salon through the media. A series of well-placed articles spread the rest of the news. The publicity campaign alone did the trick; paid advertising didn’t even enter the picture. Was this a way to not only rescue her business but attract customers? You bet!
Long story short, the disillusioned salon owner not only survived the crisis but branched out and yes, she successfully continues on the path we’ve designed. She is no longer frustrated: she is a good mother by day and a successful small business owner by night.
How does this story apply to you? Every business needs to attract customers, still most business owners try to mimic the so called “industry standard”. (“Everybody’s always done it that way.”) Consequently, they often find themselves one of many. They’re forced into a tough competition for the same customers, for the same money, in the same area. Think of yourself and your business and look at how you and / or your business are different from the customary and expected. The differences are always there. Find them, instead of hiding publicize them and capitalize on them. If you can’t find any, invent them. If you can’t invent them, think of combining forces with another business or individual from a non-competing field. (There is no law that would prevent coin laundry from featuring a stand-up comedian every Wednesday night!) Instead of trying to be like some faceless corporate example, develop your own uniqueness and let the world know about it. Your originality will attract customers.
Small business owners rarely think about developing a brand. Why should you have one? A brand makes your business distinctive and gives you a competitive edge. (There is no busy woman out there who enjoys wasting her weekend in a crowded beauty salon, but there are many who can appreciate the convenience of after hours beauty care. A brand instantly communicates the business’ personality.)
Business publicity is another underutilized power. Once you have either an original concept / brand you have to spread the word. (You won’t get rich by having a brilliant idea; it is by promoting your idea that you get to collect on it.)
A small business owner may not have a large marketing budget, but a competitive edge for a small business is often a matter of developing an original personality for your enterprise. And of course, spreading the word about it, but with the Internet community at your fingertips even promoting your competitive edge can be free, provided you’re willing to invest the time and effort. To your success!
About the Author
Jeremy Kesh is one of the powers behind CEILA Company. He runs
http://www.CEILACompany.com. Jeremy Kesh can be contacted by e-mail at
info@CEILACompany.com
What is Business Publicity: the Difference Between Publicity and Promotion
In my conversations with small business owners I frequently encounter surprising lack of understanding of business publicity. Any time I bring up the subject, I get the same response: “I don’t need any more advertising”. Strangely, the response tends to be the same, no matter who I’m speaking with (a small mechanic shop or a medical doctor) so clearly there is a misperception of business publicity in the world of small business. (Big business understands it well and utilizes it for all its worth.)
Why does small business mistake publicity for promotion? Well, in marketing there are direct as well as indirect ways of generating customers and / or sales. Most business owners are familiar with the direct ones and ignorant of the indirect ones. Publicity (like a brand, for instance) is one of the indirect methods. To clarify, both the direct approach to marketing and the indirect approach produce results. In many cases the indirect methods (which are less known to the consumers as well) produce better results.
Back to the subject: everybody knows what promotion and / or advertising is. Anytime a business owner puts out a message promoting his /her business and pays for making it available to the public he or she engages in promotion. An ad, flier, bumper sticker - you get my drift - are all forms of promotion. An interview, article, press release, news tidbit - to name just a few examples - is not. These formats speak of the business or its owner (most often in a third person) and the publication or distribution, as it may be the case, is not paid for by the business itself. Stop and think for a moment of your own impression when you see an interview or read a press release; most likely, you’re thinking “Lucky guy / gal if the media were speaking about my business, I’ll be rolling in it”, right? Did it occur to you that these pieces in fact are generated by the business they feature?.... (It didn’t occur to this business’ customers, either.) Another thing, Let’s imagine some business owner (let’s take a dentist for the sake of this example) explains a particularly mysterious or little known procedure on TV (did you know that the Titanium used in teeth implants eventually becomes a part of your natural jawbone?) and you’ll assume that this specific dentist is either the only one who performs this specific procedure (uses this specific material) or the best one. Your assumption may or may not be correct, but the good doctor will be flooded with patients... Moving on, what did this dentist achieve in addition to generating a major increase in the number of patients? He / she positioned him or herself as an expert, achieved nice exposure, has been seen by the community, his competitors, peers, neighbors... His image, importance, professional authority and standing in the community have all drastically improved. As a result, the good doctor will not only make more money now, he’ll gain more recognition, will be asked for advice, approached for various functions, and most likely asked back for another interview or presentation. In some cases such an appearance may even lead to a regular media feature or a segment.
Can you appreciate the difference, now? The huge difference lies in perception. A dentist who runs an ad “Family Dentistry” with his name, address, phone number, Website address and business hours is trying to sell you his / her services. A dentist you’ve seen on the news is the best dentist in town. The dentist running his ad is desperate for patients; the dentist on TV is surely booked for months in advance, but you’ll be glad to wait in line for. One is a shopkeeper, the other a valued expert.
Which one would you like to be? Which approach - do you suppose - produces better results? Well, business publicity - which comes in many forms and produces similar results for all types of business - defines the business’ image in a way that makes it desirable to customers without the BUY NOW sign. The overall impression of consumers exposed to a business’ publicity is that of being spoken to by a third - objective! - party. This isn’t you, the small business owner - pleading for business; it’s the media (in the form of an article, press release, interview, what have you) speaking about you. If you state in your ad that you’re serving the healthiest food, I may or may not trust you (after all, as the restaurant’s owner you have an obvious agenda); if the media says that I’ll most likely take their word for it. You might be lying to me to get my money; the media has no interest in my money.
So, here you go that’s (in a nutshell) the difference between business publicity and promotion. This article however would be amiss if I didn’t mention that business publicity comes in all shapes and sizes and yes, there is the right size for your type of business and your small business’ budget. Business publicity can be built gradually over time or launched as a huge campaign.
Business publicity can do more for your business than all your advertising efforts combined. The important thing to remember here is that business publicity has a lot to do with business’ image. That’s why I’m including a note to the do-it-yourselves: don’t try it at home! Publicity is a very powerful weapon, when used appropriately it can have an immense, positive impact on your business; when used without the proper preparation it can also be destructive. That’s why even if you’re a maverick at article and press release writing as well as in media relations; you’ll be well advised to consult a professional publicist / PR before embarking on a quest for business publicity.
About the Author
Jeremy Kesh is one of the powers behind CEILA Company. He runs
http://www.CEILACompany.com and
http://www.MedicalPracticeMarketingServices.com. Jeremy Kesh can be contacted by e-mail at
info@CEILACompany.com
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